Customer Engagement

With a dynamic shift in the customer behavior post Covid-19, customers today want a human assisted digital approaches that can provide information to them across omni channels at a much faster pace. We thus design and deliver information to customer through an integrated omni-channel customer contact management offering.

Understanding customers unsaid expectations across various channels of communication is not easy. It requires immense efforts of analysis customer interactions at the ground level thereby understanding the exact requirements of customer. We offer customer life cycle customer engagement services and fulfilment across digitally enabled multi-lingual channels. From data-driven insights, attracting and retaining customers to converting sales, we help you with services on a one-on-one basis.

Our Offerings

Our omni-channel resources support multiple languages and channels – including, SMS, voice, chat, social, video, mobile, IVR, self-service and email. We integrate all digital customer engagement channels and data on to one platform to enable our engagement teams to provide the best possible authentic customer experiences

24/7 Customer Service

Blinc360 has a decade of expertise in outsourcing call center outsourcing operations customer support. We have not only been supporting, but making sales, expanding the reach of our clients and using the most modern technology on the market. We have also been developing and growing to become the best call center outsourcing company on the market

Chat Support

Blinc360 as a live chat outsourcing support service provider, are functioning around the clock ensuring that your business grows and scales. Blinc360 live chat outsourcing consultants speak 8+ languages, which means that we will find a quality approach and ensure a high customer experience rate for those using live chat to connect with us from anywhere.

Social Media Management

Boost your customer satisfaction rate by customer service outsourcing for your social media accounts. Social media support is vital to your company brand and gives your customers the option of reaching out via social media support channels. 3.8 billion smartphone users are reason enough to warrant this type of communication with customers. In addition to constant feedback, customers get the latest news on promotions, discounts, software updates and upgrades from your company and this pays off big in terms of customer retention and for your overall reputation.

Make sure that you reach your followers and have an up-to-date advertisement and content strategy that will help you get to your subscribers via customer service outsourcing.

Head Office

Unit no. 903, 9th floor,
EFC, C-Wings, North Block.
Empire Tower, Reliable Cloud City,
Thane Belapur Road, Airoli,
Navi Mumbai - 400708

Contact Us

Email - hi@blinc360.com
Mobile - +91-9825217229

Customer Engagement Services